Contact Us
Contact the Gervazo team
For product questions, order help, delivery concerns or return requests, email service@gervazo.com. Include your order number whenever the question relates to a purchase.
Product questions
Tell us which pizza tool you are considering and what size, material, heat limit, cleaning or compatibility information you need to confirm.
Order support
Provide the customer name, checkout email and order number so we can locate the correct record.
Product concerns
Send clear photographs of the full tool, label, packaging and affected edge, handle, fastener or component. Keep all materials during review.
Faster resolution
One complete message with relevant details usually helps us respond more efficiently than several partial messages.
Privacy
Never send full payment-card numbers, passwords or unrelated sensitive documents by email.
Support and documentation
Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.
Business information
Suzhou Dizhiming Trading Co., Ltd.
A61, Room 310, Building 1, No. 35 Shishan Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China
Email: service@gervazo.com