Shipping & Delivery Policy

Shipping and delivery

Available delivery methods, charges and estimates are displayed at checkout based on the destination and current service availability.

Order processing

Orders may require processing before carrier collection. Business days exclude weekends and public holidays unless stated otherwise.

Address accuracy

Check the recipient name, street, unit, city, region, postal code and telephone number before checkout.

Tracking

When tracking is available, allow time for the carrier to register its first scan.

Delays

Weather, customs, seasonal volume, access restrictions and carrier disruptions can affect estimates.

Delivery concerns

Report missing, damaged or incorrectly delivered parcels promptly to service@gervazo.com with the order number and supporting photographs.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Suzhou Dizhiming Trading Co., Ltd.
A61, Room 310, Building 1, No. 35 Shishan Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China
Email: service@gervazo.com