Returns & Refunds Policy

Returns and refunds

Contact service@gervazo.com before returning an item. Eligibility depends on the item condition, timing, order details and applicable consumer law.

Return request

Provide the order number, item, reason and clear photographs when relevant. Wait for return instructions before dispatch.

Item condition

Unless faulty or required by law, items should be unused, clean, dry and returned with original packaging, labels and included components.

Food-contact tools

Used food-contact, bladed or heated tools may be restricted from return where permitted by law unless faulty.

Inspection and refund

Approved returns are inspected before the outcome is confirmed. Refund timing depends on the original payment provider.

Shipping issues

For damage or packing errors, retain the parcel, label and all contents while the claim is reviewed.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Suzhou Dizhiming Trading Co., Ltd.
A61, Room 310, Building 1, No. 35 Shishan Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China
Email: service@gervazo.com