Payment Security

Payment security

Checkout and payment processing are provided through the payment methods shown at checkout. Gervazo does not ask customers to send complete payment-card details by email.

Checkout

Review the item, quantity, delivery details and total before submitting payment.

Authorisation

A bank or payment provider may request additional verification or place a temporary authorisation.

Currency

Prices and the transaction currency shown at checkout apply to the order. Your provider may charge conversion or other fees.

Payment concerns

If a payment appears duplicated or remains pending, contact your provider and service@gervazo.com with the order reference.

Account safety

Use a trusted device and network, keep passwords private and avoid payment links from unverified messages.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Suzhou Dizhiming Trading Co., Ltd.
A61, Room 310, Building 1, No. 35 Shishan Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China
Email: service@gervazo.com